An important update regarding deliveries to and from Western Australia

The current extreme weather and flooding have caused significant damage and closure of rail lines and major roads. This is continuing to disrupt and impact transport infrastructure and supply chains to and from Western Australia.

The Australian Government's National Emergency Management Agency has advised that while the transport system is slowly recovering, the current supply chain disruptions are likely to be ongoing until at least Christmas.

I want to keep you informed about what this means for your business as we prepare for the upcoming sales events.

We offer free returns for 30 days from the date of purchase or other advertised return periods. However, not all items are eligible. Any exclusions will be called out on product pages and/or at checkout. Please note that this policy does not apply to products on sale.

What's changing?

Changes to pre-Christmas final lodgement dates for deliveries to and from WA: Given this ongoing situation and the current delays, we have brought forward our recommended pre-Christmas final lodgement dates for Parcel Post deliveries for our Business and Government customers by one week.

The new dates are as follows:

For StarTrack Road Express services, it is recommended you continue to review the StarTrack transit grid, although delays may be experienced for deliveries to and from WA. We recommend lodging your freight as early as possible.

Our Express Post and StarTrack Premium services are currently unaffected, and customers who need to send items to Western Australia urgently are encouraged to consider these options. However, as more customers opt to use these services, we may see a delay on those lanes and will advise should there be any change.

Despite these external challenges, I want to assure you that we are doing all we can to continue to deliver for you and explore all available options to keep your items moving. We appreciate your patience and understanding as we work through these disruptions together and we will continue to keep you updated as the situation evolves.

 

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We would like our customers to be completely happy with their purchases from us, however we also recognise the restrictions of buying online. As it is not always possible to estimate the correct sizing or fit of an item, we are more than happy to offer our advice either via our live chat, or alternatively phone 08 9191 5316 during business hours or email admin@kimberleycountry.com.au

If you are unhappy with your purchase we will accept return of merchandise ONLY IF IN SALEABLE CONDITION, unworn, with all labels and original packaging. We will refund the original cost of the item but not the cost of postage for despatch or return. Please contact us within 14 days of receipt of your item to request a return. We will reimburse the cost of return postage only for faulty or incorrectly supplied items. We will pay the postage back to you for items exchanged due to sizing issues but not the cost incurred by you to send the original item back to us. We offer free postage back to you only for the first exchange, any subsequent exchanges will be entirely at your cost.

Special orders may require upfront payment and are non-refunadable.

Clothing or footwear may not be returned once worn unless shown to be defective.

We have a no returns or exchange policy on sale items so please ensure you make the correct size selection before purchasing.  

Promotions and discounted prices may be offered from time to time. These offers may or may not also be available instore and may only be for a specified period of time.

PLEASE NOTE - We DO NOT offer a refund for change of mind.

The customer is liable for all return postage costs.

Please enclose a PRE-PAID PLASTIC AUSTRALIA POST SATCHEL.

 

Under no circumstances will we accept goods returned without a return authority or on a COD basis or they will be returned to you. If you require a refund we will issue credit to your customer account or refund you by the method in which you originally paid. All refunds will be in Australian dollars.

To request a return on goods purchased by either ZipPay or Afterpay, please contact our store directly. ZipPay nor Afterpay are able to authorise returns on our behalf. Refunds on goods purchased by ZipPay and Afterpay will be refunded to your ZipPay or Afterpay account after the goods are received back into our store. We are not permitted to refund directly to you or supply store credits for items returned that were purchased by ZipPay or Afterpay. We are not able to change or add to orders that have been paid by ZipPay or Afterpay. We can exchange sizes or colours on goods purchased by ZipPay and Afterpay. Returns requiring replacement, repair or refund more than 120 days after purchase through ZipPay and Afterpay are handled completely by our store with no further reference to the credit provider.

Payment

Orders may be paid for by Pay Pal or by Credit Card. Both forms of payment are processed through secure encrypted banking portals. We do not accept COD orders, cheques, money orders or direct deposit through our online store. If you have an existing company trading account with our store, or would like to pay by direct deposit, please contact us directly to arrange your order.

We now also offer Afterpay a convenient option that allows you to shop now and pay later by 4 equal fortnightly installments. Click here for the afterpay terms and conditions.

ZipPay is an alternative buy now, pay later payment option. For more information on ZipPay click here.